Mind-Centered Psychiatry: Refund & Cancellation Policy
Effective Date: November 12, 2026
Governing Entity: Mind-Centered Psychiatry
Contact: support@mindcenteredpsychiatry.com
At Mind-Centered Psychiatry, we reserve dedicated, unrushed clinical blocks exclusively for each patient. Because we operate on a direct-pay model and do not overbook appointments, late cancellations, missed visits, and last-minute schedule changes directly impact our ability to serve patients waiting for care.
By scheduling an appointment, purchasing an evaluation package, or enrolling in a monthly care membership, you (or the financially responsible parent/legal guardian for patients ages 8–17) agree to the terms of this Refund & Cancellation Policy.
1. Direct-Pay & Reimbursement Terms
Payment Due at Booking: All initial evaluation fees ($1,595 for the Comprehensive Diagnostic & 504 Plan ADHD Package; $495 for the Standard Clinical Evaluation) are due in full at the time of scheduling to confirm and hold your appointment slot.
No Insurance Accepted: Mind-Centered Psychiatry does not accept or bill commercial insurance, Medicare, or Medicaid.
Superbills & HSA/FSA: We accept all major HSA and FSA cards. Upon request, we provide an itemized Superbill for potential out-of-network reimbursement; however, denial or partial reimbursement by your insurance carrier does not qualify for a refund from Mind-Centered Psychiatry.
2. Appointment Cancellations, Rescheduling & No-Shows
A. 48-Hour Advance Notice Requirement
To cancel or reschedule any face-to-face Orlando visit or Florida telehealth appointment without penalty, you must provide at least 48 hours’ advance notice prior to your scheduled start time via the encrypted patient portal or by emailing support@mindcenteredpsychiatry.com.
B. Initial Evaluations ($1,595 Comprehensive Package or $495 Evaluation)
Rescheduling with ≥48 Hours’ Notice: You may reschedule your initial evaluation one (1) time at no charge if notice is received at least 48 hours in advance.
Late Cancellation (<48 Hours) or No-Show: Cancellations or rescheduling requests made with less than 48 hours' notice, arriving more than 15 minutes late to a scheduled session, or failing to attend (“No-Show”) will incur a $150 late-cancellation/no-show fee deducted from your prepaid evaluation fee. The remaining balance may be applied toward a rescheduled evaluation within 30 calendar days of the original appointment date; if not rescheduled within 30 days, the entire evaluation fee is forfeited.
C. Monthly Membership Follow-Up Visits ($245/Month Plan)
Rescheduling with ≥48 Hours’ Notice: Follow-up appointments may be rescheduled within the same monthly billing cycle at no charge with at least 48 hours' advance notice, subject to clinician availability.
Late Cancellation (<48 Hours) or No-Show: Missing a scheduled monthly follow-up visit or canceling with less than 48 hours' notice forfeits that month’s included clinical visit. If you request an additional replacement appointment within the same billing cycle, a $100 administrative rebooking fee applies.
3. Non-Refundable Services Policy
Rendered Clinical Services: Once clinical time or deliverables have been rendered—including completed initial evaluations, Continuous Performance Testing (CPT) administration, clinician diagnostic report generation, feedback sessions, or follow-up visits—all fees paid are strictly non-refundable.
Comprehensive 3-Hour ADHD Package ($1,595): Because this package allocates three dedicated hours of clinical evaluation, CPT testing, diagnostic synthesis, and formal 504 Plan report preparation, partial refunds are not issued if a patient elects not to attend the final feedback session after Hour 1 testing and Hour 2 report generation have been completed.
No Guarantee of Specific Prescriptions or Accommodations: Payment covers professional clinical evaluation and medical judgment. Refunds will not be issued if a clinician determines that a specific medication (including Schedule II stimulants) is clinically inappropriate, or if an external school district or university modifies or declines recommended 504 Plan accommodations.
Clinical Discharge for Policy Violation: If care is terminated due to undisclosed material medical/substance-use history, falsified geographic location during telehealth visits, abusive conduct, or breach of a Controlled Substance Treatment Agreement, no refunds will be issued for completed services or the active billing cycle.
4. Monthly Care & Medication Management Membership ($245/Month)
Automatic Recurring Billing: The $245/month ongoing care membership is billed automatically every thirty (30) days to the payment method authorized on file.
How to Cancel Your Membership: There is no long-term lock-in contract. You may cancel your monthly membership at any time by submitting written notice through the patient portal or to support@mindcenteredpsychiatry.com at least seven (7) calendar days before your next scheduled billing date.
No Prorated Refunds: Cancellation stops all future recurring charges. Once a monthly billing cycle has processed, the $245 monthly fee is non-refundable and will not be prorated for partial months or unused messaging/appointment allocations.
Medication Refill Continuity Upon Cancellation: Upon membership cancellation, prescriptions will not be refilled beyond your final attended visit, and you will be provided with standard transition-of-care instructions to establish care with another prescriber.
5. Practice-Initiated Rescheduling & Force Majeure
In the rare event that Mind-Centered Psychiatry must reschedule an appointment due to clinician illness, technical outage, or severe weather emergency (such as a Florida hurricane warning), you will be offered priority rescheduling at no penalty or, for unrendered standalone evaluations, a full refund of prepaid fees for that unrendered visit.
6. Payment Disputes & Chargebacks
By authorizing payment, you agree to contact support@mindcenteredpsychiatry.com first to resolve any billing question before initiating a credit card dispute or chargeback. Initiating an unwarranted chargeback in violation of this signed policy may result in immediate administrative discharge from the practice and recovery of associated merchant dispute fees to the extent permitted by Florida law.
Billing & Scheduling Inquiries:
Mind-Centered Psychiatry
Orlando, Florida
Email: support@mindcenteredpsychiatry.com
Good Faith Estimate Notice (No Surprises Act)
Right to Receive a Good Faith Estimate of Expected Charges
Under the federal No Surprises Act (42 U.S.C. § 300gg-136), uninsured patients and direct-pay patients who choose not to submit claims to a commercial health plan have the right to receive a written Good Faith Estimate (GFE) explaining the expected charges for scheduled medical and mental health services.
Transparent Upfront Pricing: Mind-Centered Psychiatry publishes flat, transparent fees prior to scheduling ($1,595 for the 3-hour Comprehensive Diagnostic & 504 Plan ADHD Package; $495 for a Standard 1-hour Clinical Evaluation; and $245/month for ongoing monthly medication management).
Written Estimate Delivery: Upon scheduling an appointment—or upon request at any time prior to receiving services—we will provide you with a written Good Faith Estimate detailing expected charges for your scheduled care.
Dispute Resolution Right: If you receive a bill that is at least $400 more than your written Good Faith Estimate, federal law permits you to dispute the bill through the U.S. Department of Health and Human Services patient-provider dispute resolution process. Keep a copy or photo of your Good Faith Estimate for your records.
For questions or to request a Good Faith Estimate, contact support@mindcenteredpsychiatry.com or visit cms.gov/nosurprises.